How can we help?
Answers to common questions about booking with Chocka Trust.
Booking
Booking a sessionFinding session that suits you, how to pay, and what happens if you need to cancel.Booking for other peopleNaming a person for each place, booking for children, and cancelling a place you booked for someone.Enrolling in a courseSigning up for a whole course at once, what your place includes, and missing a session.EventsBooking a one-off event, free places, and adding a koha.How waitlists workJoining a full session, getting offered a spot, and accepting or declining.
Paying
Your account
Your accountYour bookings and wallet, changing your details, email preferences, and signing in.Signing in & securityGetting in when you've forgotten your password, sign-in links, and what the business can and can't see.The questions you are askedAllergies, medical notes and emergency contacts — who can see your answers, and how to change them.Agreements & policiesThe documents Chocka Trust asks you to accept, why booking sometimes pauses for one, and where to read them.